How can we help?

Subscriptions are managed by Apple, not by Defta — so the cancel button lives in iOS Settings, not inside the app. Here's the path:

1. Open the iOS Settings app.
2. Tap your name at the very top.
3. Tap Subscriptions.
4. Tap Defta, then Cancel Subscription.

You'll keep Pro access until the end of your current billing period — no rush. If your free trial is still active, you can cancel anytime before it ends and you won't be charged.

This is almost always a one-tap fix:

1. Open Defta.
2. On the paywall screen (or in Profile → Manage subscription), tap Restore Purchases.
3. Wait a second — Pro should activate immediately.

If that doesn't work, force-quit the app and reopen it. If it still doesn't, email us with your iCloud email and we'll fix it manually.

Defta stores your progress on-device, so a new phone starts fresh — but your subscription follows your Apple ID:

1. Install Defta on the new phone from the App Store.
2. Sign in with the same Apple ID you used to subscribe.
3. Open the app, hit Restore Purchases.

Quest progress, streaks, and earned minutes stay on the old device. If you want them ported across, email us — we'll help you copy the state file across.

Defta uses Apple's Screen Time framework to enforce blocks. Two things to check:

1. Open Settings → Screen Time and make sure Family Controls shows Defta as authorized.
2. Inside Defta, open the Today tab and confirm your earned minutes counter is greater than zero. Blocking lifts only while you have minutes banked.

If the block still doesn't lift after both check out, force-quit and reopen Defta — iOS sometimes needs a kick to refresh Screen Time policies.

The camera uses on-device pose detection for workouts and AI verification for other activities. Common fixes:

• For workouts: Place your phone 4–6 feet away on a stable surface, in landscape if doing pushups, in portrait for squats. Make sure your full body is in frame.
• For activity verification (Side Quests, Other): Hold the photo steady, ensure good light, and make sure the activity is clearly visible inside the bracket frame.
• Permission issue: Settings → Defta → Camera → make sure it's enabled.

Mostly yes. The blocker, the workout pose detection, the language lessons, the books, the speaking drills, and the quest list all run on-device with no internet needed.

Two things do need a connection:

• AI verification — the camera shot for Side Quests or "Other" activities is sent to our AI verifier and needs internet at the moment you press the shutter.
• Speaking feedback — your transcribed text (not the audio) is sent for written coaching feedback.

Apple handles all refunds for App Store purchases, including Defta Pro. Go to reportaproblem.apple.com, sign in with your Apple ID, find the Defta charge, and request a refund. Apple usually responds within 48 hours.

If Apple denies your refund and you have a genuine issue — the app didn't work, you were double-charged, or anything else that feels unfair — email us and we'll do what we can to make it right.

Short version: almost nothing. Everything except two specific AI features runs entirely on your phone.

The full breakdown is in our Privacy Policy, but the highlights:

• No accounts, no signup, no email collected.
• No analytics, no ad SDKs, no crash trackers.
• Speaking drills: only the text transcript goes to OpenAI for feedback. The audio never leaves your phone.
• Camera verification: a single downscaled photo goes to OpenAI for the verdict, then is forgotten.

No — Defta is built for individual self-control, not parental monitoring. It uses Apple's "Individual" Family Controls authorization, which means it can only block apps on the device it's installed on.

For parental controls, use Apple's built-in Screen Time in iOS Settings.

1. Force-quit the app (swipe up from the bottom, swipe Defta off the top) and reopen.
2. Restart your iPhone — fixes 80% of Screen Time-framework hiccups.
3. Update iOS to the latest version. Defta requires iOS 17 or later.
4. If it still happens, email us — include your iPhone model, iOS version, and what you were doing when it crashed.

Right here: ausarbekovadilet@gmail.com. I read everything and reply. Some of the best features in Defta started as a one-line email from a user.

iPhone running iOS 17 or later. iPad and Mac support is on the roadmap but not yet available.